With all of the uncertainty surrounding the current coronavirus (COVID-19) situation, we are dedicated to our community. As a global company, we are doing our very best to ensure that we are simultaneously keeping all of our guests and hosts safe and trying to minimize as much damage and impact to our hosting community. We hope that the below will help to clear up as much confusion as possible during these extraordinary times. We will continue to update this information as the situation changes daily.
Please be sure to review local travel recommendations and restrictions in addition to following guidance from the CDC. Review the property's cancellation policies and consider purchasing travel insurance.
Yes, Staybula's service fees are nonrefundable. If you would like to request more information about a charged service fee, please contact support@staybula.com.
Please do not cancel your booking in your dashboard. This will trigger the automatic cancellation and release of funds to your host according to your cancellation policy and you will then have to arrange to be refunded by the host outside of the platform. Please send support@staybula.com an email with the Booking ID and let us know you would like to cancel your booking for a full refund after speaking with your host and we would be happy to get it canceled and fully refunded for you.
Please ask your host via the message thread to see if this is a viable option. If your host is happy to reschedule your booking, they will contact us to get the dates changed for you.
If you still have questions or concerns, please feel free to contact Staybula's support team at support@staybula.com with the subject being your Booking ID number.
Through our presence and actions, we want to help house the world, whoever you are, whatever you could afford, wherever you go. Staybula is a third-party booking website that provides guests access to the largest curated collection of unique stay.
Our hosts have more to offer than just a place to stay they offer an opportunity for guests to reconnect with what is most important.
To stay in the loop on all things Staybula , be sure to follow our daily updates on:
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You can visit our Become A Host page and fill out the form. We will be in touch right away with further details.
We are here to help
Please email support@staybula.com and we all respond to you right away.
It is necessary to enter your credit card information with your booking request so that we can process payment once you and the host have come to an agreement and have confirmed your booking. The host cannot confirm a booking request until your credit card information has been entered. Your credit card is not required If you use the contact host feature, rather than submitting a booking request.
Your credit card will be charged once the host has confirmed your request. Your credit card will not be charged if your booking request is declined, has expired, or is withdrawn.
Payment is collected in USD.
Please reach out to support@staybula.com for more information.
Guests are charged a guest service fee based on a sliding scale of 0% to 20% of the booking subtotal, which is made up of the nightly rate and any additional extra fees.
This percentage will be placed on top of the final quote before the booking request is sent to the host. The sliding scale of service fees breaks down into tiers that depend on the booking subtotal. The more that a guest spends on the subtotal of the booking, the lower the percentage is for the service fee.
There is no cost to being listed on our website for hosts. However, Staybula does charge a 4% host service fee on any confirmed booking through the platform. This fee is calculated from the booking subtotal and the nightly rate plus any extra fees (excluding Staybula fees and taxes). The host service fee is subtracted from the total payout (nightly rate plus extra fees minus the host service fee) that is sent to the host.
To send a booking request, find the staybula accommodation you would like to book, select your trip dates, and check the availability. Once you pick the available unit you would like to book, select Request booking, and enter your credit card information. You may also add an optional message to the host at this time.
We request that our hosts respond to all booking requests within 24-48 hours. However, some of our hosts are located in remote locations with limited access to internet, and it may take a bit longer. If your request is urgent, you can contact us at support@staybula.com.
Yes, you can submit multiple booking requests at the same time, but remember that the booking requests are not inquiries and can be confirmed at any moment. Submitting multiple requests for the same dates may put you at risk for a double confirmation.
The status of your booking may be seen under the booking details in your user dashboard. You will also receive email notifications if the status of your booking changes.
Log in to your Staybula account and go to the pending bookings tab. Click on the booking you wish to withdraw and find the red "Withdraw My Request" button under the booking details.
You can withdraw your booking request if it is still pending. This means the host neither confirmed or declined your request, and your credit card was not charged. After a booking is confirmed and your credit card is charged, you have the option to cancel your booking. Upon cancellation, funds are released based on the cancellation policy of the host. Please view our Cancellation Policy for additional information.
Staybula hosts will release the exact address of an accommodation to a guest upon booking confirmation. However, you can view a map of the location on the accommodation's profile before submitting a booking request.
A number of our staybula sites allow pets. This information may be found under Accommodation Rules on any listing. If you are unsure or would like clarification, please use the Contact Host feature or reach out to our Support team at support@staybula.com.
When you see Instant Booking on a listing, this means the booking does not require prior approval from the host and will be confirmed immediately. You can filter your search by Instant Booking to identify hosts with this feature.
If you apply Instant Booking to your listings, this will make your role easier and quicker, as you can book guests without having to respond to each individual request. It will also attract more guests and increase your confirmed bookings.
As a host, all you need is a synced calendar with all the booking platforms you use for up-to-date availability. (If you want more information on how to sync your calendars, please contact support@staybula.com)
You can change your password under Account Settings after you have logged in to your account.
You can log in to your account at: https://staybula.com/login.
To cancel a booking, log in to your staybula account and click on the Confirmed Bookings tab. Access your booking details and click on the red button labeled Cancel Booking. Please view our Cancellation Policy for additional information.
If a booking has been canceled through your staybula dashboard, refunds will be initiated immediately to you and/or the host. Refunds are given based on the cancellation policy of the host. The appropriate funds will be credited back to the credit card that was used in the transaction. This can take 3-5 business days to reach your account dependent upon the bank.
Once you have made a booking request, you can speak to the host via the communication thread in the Bookings section of the staybula dashboard. Once your booking request is confirmed, you will receive the host’s complete contact information, including their phone number and email address. The host will also receive your personal contact information in order to maintain contact prior to your check-in date.
You will receive an email notification that the host has responded to your request. There is a link provided in the email that will take you to the communication thread in the Staybula dashboard.
According to our Terms and Conditions and for the safety of our community, Staybula only releases contact information upon booking confirmation. Managing bookings outside of the staybula system can create booking complications and create the risk of double bookings. Please view our Privacy Policy or Cancellation Policies for additional details.
Sometimes our hosts have special offers or prices that are not included on their listing. Additionally, many of our hosts are in remote areas and need time to update their rates and/or availability.
We give our hosts full control of their listing and encourage them to keep their calendar updated. However, many of them are located in remote areas with limited access to the internet and cannot always keep their calendars up-to-date. You are welcome to use the Contact Host availability.
When our hosts decline a booking request with no explanation, this typically means that they do not have availability or it is an inconvenient time for a guest to stay at their accommodation.
We encourage you to look at the surrounding areas on our site for other staybula getaways. You can also contact support@staybula.com if you would like us to find you some rebooking options.
After you stay at a staybula accommodation, you will receive an email with instructions on how to leave a review for your stay.
We are constantly adding new accommodations to our website, so you may come across a brand new listing on the website that has yet to receive a review.